Last Updated: May 19, 2025
By using this website ("Site") or downloading software, including the PivotalSenseAI Surveillance System ("System"), you agree to these Terms, which may be updated without notice. Software downloads are also governed by the End User License Agreement (EULA) at https://www.pivotal-vision.com/PivotalSenseAI_EULA.pdf. The Site is for users over 18 and U.S. residents. Access from other locations is at your own risk, and you must comply with local laws, including U.S. export controls. If you disagree with these Terms or the EULA, do not use the Site or download software. Pivotal Vision may terminate your access at any time without liability.
U.S. and Minnesota laws apply, without regard to conflict-of-law rules. Disputes must be filed in Minneapolis, Minnesota courts within one year, or they are barred.
Site content (text, images, etc.) is protected by copyright, trademark, and other intellectual property laws. You may view content or order products for personal, non-commercial use. Unauthorized copying, modification, or distribution requires Pivotal Vision’s written permission. Software downloads, including the System, are governed by the EULA (https://www.pivotal-vision.com/PivotalSenseAI_EULA.pdf), which licenses use, not ownership, and prohibits resale, reverse-engineering, or decompiling.
Downloading the System or other software from the Site is subject to the EULA (https://www.pivotal-vision.com/PivotalSenseAI_EULA.pdf). The EULA grants a non-exclusive, non-transferable license for internal business use with approved devices (e.g., cameras) after paying port license fees. You may not modify, sublicense, or access System data outside the provided interface (PivotalSenseAI-RC). Updates require a System Maintenance Agreement and do not increase licensed ports. Pivotal Vision owns all rights to user-suggested improvements.
To report infringement, send a written notice to info@pivotal-vision.com or Pivotal Vision, LLC, 1325 American Blvd E, Suite 6, Minneapolis, MN 55425, including:
False claims may result in liability.
Pivotal Vision’s logos and marks (e.g., PIVOTAL VISION, PivotalSenseAI) are proprietary. Use, including as hyperlinks, requires written permission.
Submitted content (e.g., photos, posts) is non-confidential. You grant Pivotal Vision a royalty-free, irrevocable license to use, modify, or distribute it. You confirm you own the content and its use won’t violate third-party rights. Prohibited content includes anything unlawful, harmful, or infringing. Violations may lead to access termination or legal action.
Provide accurate registration information and keep your account confidential. You’re responsible for all account activity and must report unauthorized use. Pivotal Vision isn’t liable for losses from account misuse.
Links to external sites are for convenience. Pivotal Vision isn’t responsible for their content or availability.
Software downloads, including the System, are subject to the EULA (https://www.pivotal-vision.com/PivotalSenseAI_EULA.pdf). The System is not designed for mission-critical operations (e.g., manufacturing control). You may not make backup copies, sublicense, or post software online. Maintain confidentiality of the System and its documentation. Lost hardware/software keys will not be replaced. Exporting the System to Iran, North Korea, Syria, Cuba, or Sudan, or violating U.S. export laws (e.g., ITAR), terminates the license.
Software downloads, including the System, are warranted under the EULA (https://www.pivotal-vision.com/PivotalSenseAI_EULA.pdf) for 13 months from purchase to be free of substantial defects. Pivotal Vision will repair or replace defects within 60 days of written notice, if not caused by third-party software, misuse, or external devices. Unauthorized third-party software voids the warranty. Post-warranty fixes require a System Maintenance Agreement or an upgrade estimate. Remedies are limited to repair, replacement, or a prorated refund.
The Site and software downloads are provided “as is.” Pivotal Vision makes no guarantees about accuracy, security, or event detection. Liability for damages (e.g., errors, viruses) is capped at the greater of $5.00 or the amount paid for software or Site use, per the EULA (https://www.pivotal-vision.com/PivotalSenseAI_EULA.pdf). Pivotal Vision isn’t liable for third-party claims, data loss, privacy violations, or indirect damages (e.g., lost profits). Disputes must be resolved individually, not as class actions, where allowed by law.
For software downloads, support is available per the EULA (https://www.pivotal-vision.com/PivotalSenseAI_EULA.pdf) from 9:00 AM–6:00 PM CT, Monday–Friday, via support@pivotal-vision.com or (952) 567-7499. Emergency 24/7 support is available within the first year or with a System Maintenance Agreement. Authorized remote or on-site access to your System Management Controller is required for troubleshooting or updates.
Pivotal Vision may modify or discontinue the Site, software, or content at any time. Check these Terms and the EULA (https://www.pivotal-vision.com/PivotalSenseAI_EULA.pdf) regularly, as continued use means you accept updates.
Pivotal Vision may terminate your access or software license for violating these Terms, the EULA (https://www.pivotal-vision.com/PivotalSenseAI_EULA.pdf), or export laws. Upon termination, you must allow Pivotal Vision to disable or remove software features.
Report violations or contact us at:
Pivotal Vision, LLC
1325 American Blvd E, Suite 6
Minneapolis, MN 55425
Phone: (952) 567-7499